FREQUENTLY ASKED QUESTIONS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

ORDERS & RETURNS

All orders can be returned within 60 days?

Yes. All orders can be returned within 60 days of receiving your items. We accept returns for a full refund as long as the products are unworn, unused, and returned in their original packaging. Once we receive and inspect your return, the refund is processed within 7 business days.

Can I change or cancel my order?

We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.

If you ordered an item that you wish to return, you can request a refund via our refund page.

Are there any shipping costs?

Shipping is completely free worldwide – on all orders, no minimum spend required.

A tracking number is supplied via email after the order is processed.

Are there any shipping costs?

Shipping is completely free worldwide – on all orders, no minimum spend required.

A tracking number is supplied via email after the order is processed.

Can I change my address after I placed my order?

Please email info@sava-amsterdam.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.

I received a damaged item. What should I do?

If your item arrives damaged, please keep all the packaging and contact us within 3 days of delivery. Send a picture of the package, items, and any notes from the delivery company to info@sava-amsterdam.com.

We'll help you either get a refund or replace the item, depending on what's wrong.

I received a wrong item. What should I do?

We are extremely sorry to hear you received the wrong item!

Please contact info@sava-amsterdam.com and we will help you to resolve the issue as soon as possible.

What does the SAVA Amsterdam Lifetime Warranty cover?

Our Lifetime Warranty covers everything we state won't happen to your SAVA piece.

Starting to see tarnishing or fading on your item? We'll replace it.
Accidental break? We'll replace it.
Manufacturer defects? We'll replace it.

Just email a photo of the item to our support team at info@sava-amsterdam.com along with your order number, and we'll process a replacement item for you or SAVA Amsterdam store credit to spend on something else from our store.

No questions asked, no judgement, no fuss.

Our Lifetime Warranty only covers what we state won't happen, if your SAVA piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.

This warranty applies once per item, in line with our fair use policy.

SAVA implements a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.